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Get help from our expert support team

The TDM Signage support team is here to help with platform questions, setup help, troubleshooting, screen management, and content-related issues.

Whether you're a new user getting started or an existing customer with a specific question, you can reach dedicated support through the ticket system, knowledge base, manuals, FAQs, email, or phone.

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tdm signage expert support team

Ways to get support

Choose the option that works best for your question. Support is available through several channels - whether you prefer self-service or direct contact with the team.

ticket system

Ticket system

Submit a ticket for support requests, technical issues, incidents, or account questions that need tracking and follow-up.
knowledge base

Knowledge base

Search guides, manuals, and FAQs to find answers, learn platform features, or work through common issues on your own.
email support

Email support

Send an email to the support team with your question, setup request, or support issue.
phone support

Phone support

Call the support team when you need to talk through an issue or get direct guidance from someone on the team.

What the support team can help with

The TDM Signage support team handles a wide range of questions - from everyday platform tasks to specific technical issues.
Troubleshooting

Troubleshooting

The support team can help diagnose and work through common platform and device-related issues.
Setup help

Setup help

Guidance on connecting screens, installing the TDM app or player, and completing your initial configuration.
Content support

Content support

Get help with publishing content, building playlists, setting schedules, and answering common content-related questions.
Screen management

Screen management

Help with screen status, remote management, and day-to-day screen control.

How to get support

Getting help from the TDM Signage support team is straightforward. Choose your preferred channel, share the details, and the team will take it from there.

1

Choose a support option

Use the ticket system for tracked requests, search the knowledge base or FAQs for self-service answers, or contact the team directly by email or phone - whichever suits your situation best.

2

Share the details

Include a clear description of the issue and any relevant information - such as the screen or player involved, your account details, error messages, screenshots, or steps you've already tried.

3

Get help from the support team

The TDM Signage support team will review your request and respond with guidance, troubleshooting steps, or clear next steps to help resolve the issue.

Frequently asked questions

Yes. Support is included as part of your TDM Signage subscription. There is no additional charge for contacting the support team.

 Include a clear description of the issue, details about the screen or player involved, your account information, any error messages, and the steps you've already taken. Screenshots are also helpful where available. Providing this upfront helps the team respond more efficiently.

Yes. The team can assist with publishing content, building and managing playlists, setting schedules, and other common content-related questions. 

Need help? We're here.

Whether you have a technical question, need help with setup, or want to work through a content or screen management issue, the TDM Signage support team is ready to help.
Submit a Ticket Knowledge base